Propelled to be more, to do more and to acheive more in the new economy, we rely heavily on all our communication skills. The first challenge is learning the skills; the even greater challenge is employing them constantly and consistently. How Not to Take It Personally is a book about communication. It is about the joy of sharing wisely and well, and about replacing hurt and disappointment --- with hope. Our strategy: to set realistic expectations, to understand different peoples' perceptions, to listen with generosity and to accept others' speaking styles. Our end goal: to build those relationships that are vital to our personal and professional success.