Further to the success of Benchmarking - A Signpost to Excellence in Quality & Productivity , this latest book creates a new concept, 'Benchlearning'. Building from an established level of understanding, this innovative new approach combines the practical technique of benchmarking with the more topical ideas of knowledge management and organisational learning. By so doing, the authors show that it is possible to move on from pure comparison to benefit from the knowledge and experience of others andcreate a real learning organisation.
Examples from a range of organisations including Ericsson, show how to monitor efficiency, provide inspiration for a development drive, and illustrate how to influence people's attitudes. Learning from other people's experience, in combination with the principles of organisational learning, is critical for successful organisational development.
Benchlearning principles can be applied to almost any group or company to promote a win-win-win situation: employees performance improves as they learn to develop, customers gain more value and choice, and owners benefit from a more competitive organisation.
This book answers the question "how do you know that your operation is efficient?" It is the next step in benchmarking.