Can You Afford to Lose Clients?
Long-term client relationships are the life blood of a professional service practice, but too often, professionals lose clients through conflict. This book will show you how to manage client conflict and restore relationships to health and profitability. Whether you are a solo operator or part of a worldwide firm, healing client relationships is a critical part of your job.
In the book, you will learn:
+ What to do when a client complains
+ How to take control of conflict
+ How to handle emotional clients
+ Why clients become dissatisfied
+ How to avoid making things worse
+ How to prevent conflict