Salary levels affect your ability to attract and keep good employees. But, when you pay too much, the help desk's cost structure can be thrown out of balance. This sought-after report presents comparisons of average salaries in related help desk and customer support job categories. Comparison data is presented by geographical regions, industry type, number of employees, number of customers, call volume, and more. The 2000 Help Desk Salary Survey is your best source for this information so critical for building and maintaining a strong support organization.