The Best Russian Entertainment and Software

Ozon is the most popular internet shop selling Russian language goods – Books, Movies, Music, and Software.

We have been operating from Russia since 1998 and sell worldwide to customers in 56 different countries.
Customer information and credit card data is secure and protected. Our payment system has been verified as secure by VeriSign.

	We have the widest range of Russian books including all your favorites such as Pushkin, Chekhov, Bulgakov, and Bill Gates. We also have Russian antique books and other rare items.
	Ozon has a huge range of movies in Russian; on video, DVD and Video CD. So if you need Brat 2, Gladiator, Star Wars or classic Kino, Ozon has it all – from Menshikov to Mel Gibson to Makarova.
	Russian music? Of course! Over 8,000CDs and audio cassettes from Alsou to Zemfira, not forgetting Rubenstein, Shostakovich, and Tchaikovsky or Aquarium, Bravo and Voskresenie.
	Russian software is a specialty too: Russian games, business software, translation software and utilities. If it’s C++, Java, Windows, UNIX or XML programming, we have it covered in Russian.
	We’re not just a store: Ozon is a complete Russian entertainmentresource. A comprehensive guide to the Russian cultural scene in Moscow, St. Petersburg and elsewhere in Russia.

Ozon is the most convenient way for Russian speaking e-shoppers to buy Russiangoods at Russian prices and receive a constant update on the latest developments and trends in Russian culture

Let Ozon Answer your Questions:

• Why is Ozon the Best?
• How doesdelivery work?
• How can I make a payment to Ozon?
• How can I get a discount or take advantage of Ozon’s promotions?
• I’d like to be an Ozon Partner
• I’ve got a problem – how can I contact Ozon?

The largest assortment of Russian Entertainment

Ozon has an enormous assortment of products – and if we haven’t got what your looking for then please ask us to find it!

Ozon is a great resource for information on literature and the movie and music industries. Our content database of over 3 Gigabytes includes:

• Book descriptions, contents and reviews
• Movie descriptions, reviews and screen shots
• Press and critics' opinions;
• Readers' and viewers' comments;
• Biographies of authors and movie personalities;
• On-line interviews;
• Extensive picture library of books, videos and personalities.

Where are you?

You have different delivery options depending on where you are located in the World and can deliver to your home, office or to someone else you designate (if the item is a gift, for example). We are continuallyintroducing improved delivery services, so please look for new options when you make your order.

After we have assembled your order (normally within 24 hours, but sometimes longer if we have to specially order an item for you) the following delivery times are indicative as to when you should receive your order:

Moscow

Ozon Courier Delivery

4-24 hours

Moscow Region

Ozon Courier Delivery	24 hours
Postal Delivery	7 days

St. Petersburg

Ozon Courier Delivery

2 days

Rest of Russia

Postal Delivery	1-4 weeks
National Courier Service (DHL)	2 days

Israel

Ozon Courier Delivery	7-10 days
International Postal Service	2-6 weeks
International Courier Service (DHL)	2 days

USA and Canada

International Postal Service	2-10 weeks
International Courier Service (DHL)	2 days

Europe

International Postal Service	2-6 weeks
International Courier Service (DHL)	2 days

Rest of the World

International Postal Service	2-10 weeks
International Courier Service (DHL)	2 days

A note about courier deliveries:

When you choose to receive your order directly via oneof our couriers (Moscow, Moscow Region, St. Petersburg and Israel) we will contact you to arrange delivery. This is to make sure that someone will be available to receive the order and also to give you notice that we will be calling.

Where are you?

We have different payments options depending on where you are located in the World. When you make your order, a list of different options available will be presented to you so that you can choose the most convenient payment method for you.

If you are located where we make Ozon courier deliveries (Moscow, Moscow Region, St. Petersburg and Israel) we can accept cash-on-delivery. Otherwise, we can accept Credit Cards (Visa,MasterCard), Postal Orders (Russian), and payment through Sberbank.

Unfortunately, currently we are unable to accept American Express cards. We are working on this and hope to be able to add this payment option soon.

Here is a guide to the best payment options:

Moscow, Moscow Region, St. Petersburg, Israel

• Cash-on-delivery (choose Ozon courier delivery)
• Credit Cards (Visa, MasterCard)
• Postal Orders
• Payment via Sberbank

Rest of Russia

• Credit Cards (Visa, MasterCard)
• Postal Orders
• Payment via Sberbank

Rest of World

• Credit Cards (Visa, MasterCard)

More information about payments to Ozon can be found on our web-site in the help section //www.ozon.ru/detail.cfm/ent=11&id=5242.

A note about security:

Ozon is especially careful to keep customer information and Credit Card data secure. We do not pass your personal information to outside parties (with the exception of your delivery information when do not deliver your order ourselves).

For Credit Cards payments, Ozon uses the ASSIST^TM payments system which is highly secure and is recognized as such by Verisign. During this process, to make operations even more secure, Ozon itself never sees or handles your Credit Card information.

For more information please visit ASSIST^TM at //www.assist.ru/eng/about/security.

Customer Promotions

Ozon always has a number of promotions running to make sure you can get the best value-for-money from our store. You could save as much as 25% on our normal prices. Look out for special campaigns – youcan opt-in to our mailing list to receive information about even more discounts.

Here’s a guide to some of the promotions we are currently running (some of these are running for a limited time – so hurry with your order!):

Order size discounts – we’ll automatically give you a discount if you order more items:

Order size	% discount
1000-1500 rubles (approximately US$ 35-50)	2%
1500-2000 rubles (approximately US$ 50-70)	3%
More than 2000 rubles (approximately US$ 70)	5%

VIP Program - we’ll give you an extra discount if you’re a special customer:

VIP Level	% discount
Gold VIP (Accumulation of $800 in a 4 month period)	10%
VIP (Accumulation of $400 in a 4 month period)	3%

Corporate discount program – want even more discounts for you and your colleagues?

Ozon has a special program to give another 5% discount to companies and their employees. You’llneed to have your Office Manager apply to Ozon and give us the details of your email domain (that’s how we identify you, i.e. name@company_name.ru). Contact us at: corporates@ozon.ru

Thematic discounts – further discounts on special sections of our catalogue:

Ozon gives another 10% discount on thematic groups of books, videos, CDs or software from our catalogue. It’s updated every 10 days so watch outfor where the discount goes next!

The Ozon Partnership Program

Ozon partners with web sites that are interested in providing book, movie, music and software information for its visitors.

Incentives:

• Partnersreceive a percent of sales generated through banners, links and search boxes that pass back to the Ozon site;
• Partners receive free information and content from our extensive database;
• Ozon offers thematic and content cooperation: banners and links exchange;
• Ozon can provide ratings and bestsellers for specific product categories.

Contact us at: Partners@o3.ru.

Ozon has a high level of customer service

All our efforts go into making the shopping experience better and easier for you. If you find something you don’t like: please tell us

You can contact Ozon by going to //www.ozon.ru/mailmaster.cfm. There you can go directly to the appropriate people to solve your problem – or ours!