This is a practical, pocket-sized guide to effective communication which will give you the information and skills to succeed. Find out how to improve your communication skills by learning to understand your audience, communicate strategically and discover which delivery approach is right for you. You'll develop confidence, learn to listen effectively and give and receive feedback. Tips, dos and don'ts and 'In Focus' features on what to do in a particular situation, and real-life case studies demonstrate how to plan a speech, select the right visual support and use body language. Read it cover-to-cover, or dip in and out of topics for quick reference. Handy tips in a pocket-sized format - take it wherever your work takes you.