FAQ in english

I’ve got a problem – how can I contact OZON.ru?

I’ve got a problem – how can I contact OZON.ru? OZON.ru has a high level of customer care service. All our efforts go into making the shopping experience better and easier for you.

You can contact OZON.ru by e-mail to help@ozon.ru
Or you can call us from Moscow +7(495)730-67-67, from St-Petersburg +7(812)494-06-06, rest of Russia - 8(800)775-81-81 (free call)

Forgot your password?
Click on the "Не помните" or just go here https://www.ozon.ru/context/forgotpassword, enter the email address that was specified during registration, click "Выслать пароль";
After a few minutes you will see on your e-mail letter with password.


How can I make an order?

First of all you should make registration on our site here https://www.ozon.ru/context/newuser/.

After registration add items into the basket, in the field "Доставка в" write in russian name of your country, select it from the list, and you will see all possible ways of payment, delivery and term of delivery. In the end press green button "Подтвердить заказ".
If you choose pre-paid method of payment– then come back on page with your order and press button "Оплатить заказ"

A note about courier deliveries:
When you choose to receive your order directly via one of our couriers (Moscow, Moscow Region, St. Petersburg and Israel) we will contact you to arrange delivery. This is to make sure that someone will be available to receive the order and also to give you notice that we will be calling.


How does delivery work?

We have different delivery options depending on where you are located in the World. We can deliver to your home with international delivery service or to points of delivery or to automated parcel locker. When you will select point of delivery in the field "Доставка в" you’ll be able to select see all possible ways of delivery.


How can I make a payment to Ozon?

We have different payments options depending on where you are located in the World. When you make your order, a list of different options available will be presented to you so that you can choose the most convenient payment method for you.

Payment methods on OZON.ru:
Cash, credit card Visa, MasterCard и Maestro, Apple Pay special for users of iOS and macOS (iPhone, iPad, Apple Watch, Mac), PayPal, Yandex.Money, WebMoney, QIWI Wallet, bank transfer

A note about security:
OZON.ru is especially careful to keep customer information and Credit Card data secure. We do not pass your personal information to outside parties (with the exception of your delivery information when do not deliver your order ourselves). For Credit Cards payments, OZON.ru uses the ASSISTTM payments system which is highly secure and is recognized as such by Verisign. During this process, to make operations even more secure, OZON.ru itself never sees or handles your Credit Card information.