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Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance

Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance

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Описание
To achieve substantial productivity gains and move to world-class internal service, managers must build internal service unit performance turnarounds. Internal Service Excellence provides the required aggressive and carefully-planned approach to organizational change. The book delivers specific methods for diagnosing current internal service problems and provides a step-by-step guide to practical and dramatic internal service unit performance turnarounds.