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The Telecom Handbook

The Telecom Handbook

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Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does not assume any prior knowledge. Its focus is on voice communications and business telecommunications systems.

Some of the 14 chapters include:

· Your Business Telephone System - The PBX
· Purchasing a PBX
· Voice Mail and Automated Attendant
· Call Accounting
· Convergence of Voice and Data
· Outside Lines
· Cable
· Understanding the Telecommunications Industry

Now in its fourth edition with over 25,000 copies in use, The Telecom Handbook has become an industry standard. It is used for training by some of the telecommunications industry's leading organizations. Many helpful details found in this book are not available elsewhere, since they are based upon the real-world, hands-on experiences of the author.