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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

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Описание
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem.
Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
5 edition.