"Highly Recommended" is a popular elementary-level course for younger adult learners on hotel and catering courses in schools and colleges, or people training for a career in the hospitality sector. It provides the English needed for dealing with customers and colleagues in a variety of hotel and restaurant situations, such as:
- taking bookings;
- checking guests in and out;
- dealing with enquiries and complaints;
- explaining dishes;
- taking payments.
"Highly Recommended" New Edition has been extensively revised and updated to take account of changing practices and new technologies such as computerized reservation systems.