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The impact of Staff turnover: On customer service in Fast food restaurants

The impact of Staff turnover: On customer service in Fast food restaurants

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Описание
The globalisation has brought the possibility of skilled mobility; the change has increased the labour turnover rate. The new trend has radically changed human resource management practice in the sector of attracting skilled employees into company and the most important of retaining them. The present study looked at the reason of staff turnover, the impact of turnover and strategies used by managers to retain staff into organisations.