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What Makes a Leader?

What Makes a Leader?

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In this landmark article, Daniel Goleman, the premier expert in the emotional intelligence movement describes why emotional intelligence is the crucial component of leadership and how it shows itself at work. The author also describes how emotional intelligence can be enhanced by a distinctly different approach to human resource training. Different situations call for different types of leadership. Most mergers need a sensitive negotiator at the helm, whereas many turnarounds require a more forceful kind of authority. The author has found that effective leaders are alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. In fact, Goleman's research at nearly 200 large, global companies revealed that emotional intelligence--especially at the highest levels of a company--is the sine qua non for leadership. Exhibiting emotional intelligence at the workplace means understanding your own and other people's emotional makeup well enough to move people in the direction of accomplishing your company's goals.