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Partner Up With Customers

Partner Up With Customers

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This ebook details everything a supplier needs to do to build mutually beneficial working relationships with customers. It includes a process called ‘Partnership in Performance which analyses the current level of both customer and supplier satisfaction with the relationship at present and identifies areas to work on for mutual benefit under the 9 headings of: Product quality Service quality Commercial terms People attitude and behaviours Communications quality and frequency Approach to the relationship Added value consideration Understanding of customer’s purpose Understanding of customer’s plans It also provides a template for tackling issues to deliver improvements and action plans which can be used to monitor continuous ongoing improvements in the performance of both supplier and customer as they work together to fully realise the potential of the relationship.