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Check-In Check-Out: Managing Hotel Operations

Check-In Check-Out: Managing Hotel Operations

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Описание
"Check-In Check-Out" has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.
Frequent revisions by the authors - a father-and-son team - have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.
Among the many features of the latest revision are:
  • Comprehensive treatments of central and global reservation systems.
  • Over 4,000, cross-referenced listings in the index.
  • Revised folio explanations that accommodate both accountants and non-accountants.
  • Many carefully selected photographs and exhibits illustrating the textual material.
  • Coverage of industry issues not found in any other texts.
  • End-of-chapter questions and answers, problems, Web sites, and tidbits.
  • A complete glossary; a book in itself.
  • Application of yield management to a rapidly changing industry.
  • Recognition of the many third parties with whom the industry must deal.
  • Emphasis on the role of sleep, including beds and bedding, as the real product of lodging management.
  • Special attention to the organizational changes that have taken place in hotelkeeping.
  • Distinct outline headings to improve readability and comprehension.
  • Historical perspective that locates issues within the framework of operations.
  • Use of professional vocabulary.
  • Explanation of the importance of brands and branding.
  • Special topics such as franchising, room taxes, and timesharing along with other important issues facing the lodging executive.
  • Description of the impact of electronic communication on hotel management.

    Формат: 21 см x 26 cм.
    7 edition.