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What Everyone Needs To Know About: Accommodating Customers with Disabilities

What Everyone Needs To Know About: Accommodating Customers with Disabilities

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Introduction If you work with the public, this book is for you. It may not always be easy to recognize the sort of special assistance some customers require. However, one of the obligations of serving the public is providing equal access to all people, icluding those with disabilities. Thousands of businesses (and some employees) have been sued for not providing appropriate access to people with disabilities. You can play a key role in identifying and reporting conditions that could present problems. Youand your supervisors should think about situations that could restrict access for people with disabilities. Talk about how these situations can be avoided, and about how best to handle them if they do arise. Your attention could make the difference betwee a plaintiff and a satisfied customer.