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The Customer Signs Your Paycheck

The Customer Signs Your Paycheck

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Описание
How do you avoid losing business in the age of empowered customers? Give them the service they demand! Customer loyalty is becoming harder and harder to establish and just as difficult to maintain. This book is the customer service rep’s solution to this new dilemma. The Customer Signs Your Paycheck takes the adage “the customer is boss” and pushes it to the next level. Readers will learn how to ensure a customer’s happiness during every interaction. The author then explains how to deal with the four customer personality types, understand how customers view themselves, handle complaints, and more.