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Going Above and Beyond

Going Above and Beyond

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Описание
Delivering customer service like a Concierge will give you the edge you are looking for in todays competitive business world. Concierge are known to provide over-the-top customer service. Whether you are a business owner or an employee, you can offer that level of professionalism to your clientele. Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service. With this book you will ... Learn how to act like a Concierge! Discover the keys to customer service excellence. Read interviews with top Concierge. Review body language and non-verbal communication, and polish your professional image Refine your communication skills Compare internal versus external customer service Become acquainted with International protocol