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Employee Identity in Indian Call Centres: The Notion of Professionalism (Response Books)

Employee Identity in Indian Call Centres: The Notion of Professionalism (Response Books)

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Описание
This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism presents the lived experience of call center agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India.